Harsh Jewellers respects your privacy and is committed to protecting the personal information you provide while using our website.

This Privacy Policy explains how we collect, use, store and protect information when you browse our website, place an order, contact us or otherwise interact with our services.

Information We Collect

Depending on how you use our website, we may collect:

• Name

• Billing address

• Shipping address

• Email address

• Telephone/mobile number

• Company/business information for wholesale customers

• Order details

• Payment-related information

• Product preferences

• Communication history

• Customer support information

• Device and browser information

• IP address

• Website usage information

• Information provided through forms, enquiries or WhatsApp communication

We do not generally store complete card, banking or other sensitive payment credentials on our own systems. Payment information may be processed by authorised third-party payment providers.

How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Deliver products

• Process payments

• Provide order updates

• Handle returns, refunds and exchanges

• Respond to enquiries

• Provide customer support

• Manage wholesale enquiries

• Prevent fraud and unauthorised transactions

• Improve our website and services

• Maintain business and transaction records

• Send service-related communications

• Send marketing communications where permitted and where you have provided appropriate consent

• Comply with applicable laws and legal obligations

Payment Information

Payments may be processed through third-party payment gateways.

Harsh Jewellers does not intend to collect or store complete payment card information on its own systems.

Payment providers may collect and process information according to their own privacy policies and terms.

Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand website traffic

• Improve website performance

• Analyse customer behaviour

• Support advertising and marketing activities

You may be able to manage cookie settings through your browser.

Disabling certain cookies may affect website functionality.

Third-Party Service Providers

We may work with third-party service providers for services such as:

• Website hosting

• Shopify

• Payment processing

• Courier and logistics

• Analytics

• Advertising

• Email/SMS communication

• WhatsApp/customer communication

• Fraud prevention

• IT and technical support

These providers may process information as necessary to provide their services.

Marketing Communications

If you subscribe to our marketing communications, we may send information regarding:

• New collections

• Jewellery launches

• Offers

• Promotions

• Wholesale opportunities

• Brand updates

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

Data Security

We take reasonable technical and organisational measures to protect customer information against unauthorised access, loss, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for business, legal, accounting, tax, fraud-prevention and other legitimate purposes.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, deletion or withdrawal of certain permissions.

To submit a privacy-related request, contact us using the details below.

Children's Privacy

Our website is not intended for children to independently place purchases.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

International Customers

If you purchase from outside India, your information may be processed in India or in other locations where our service providers operate.

By using our website and placing an order, you acknowledge that your information may be processed as necessary to fulfil your order and provide our services, subject to applicable law.

Contact

For privacy-related questions or requests:

Harsh Jewellers
Email: shubhjewelsofficial@gmail.com
Phone:+919057177113
Address: Kamla Nehru School Ki Gali, Haldion Ka Rasta, Johri Bazar, Ramganj Bazar, Jaipur, Rajasthan 302003