Return & Refund Policy

Return & Refund Policy

Return & Refund Policy

Effective Date: August 30th, 2026
Last Updated: August 30th, 2026

At Harsh Jewellers, we take great care in selecting, inspecting, packing and dispatching every jewellery piece. Our aim is to ensure that every order reaches you safely and exactly as ordered.

This Return & Refund Policy applies to all eligible purchases made through the Harsh Jewellers website, including retail and wholesale orders, within India and internationally.

By placing an order through our website, you acknowledge and agree to the terms of this policy.

 

 

1. Eligibility for Returns

Due to the nature and value of jewellery products, we do not accept returns for general change-of-mind, personal preference, or incorrect selection.

A return or replacement may be considered only when:

  • The product received is damaged or defective.

  • The wrong product was delivered.

  • The product received is materially different from the product ordered.

  • There is a verified manufacturing defect.

  • The product is missing from the shipment or there is a verified quantity discrepancy.

All return requests are subject to verification and inspection by Harsh Jewellers.

 

 

2. Return Request Period

Any issue with an order must be reported to us within 48 hours of delivery.

To initiate a return request, please contact us through our official email or WhatsApp with:

  • Order number

  • Customer name

  • Registered phone number/email

  • Product name

  • Reason for return

  • Clear photographs of the product

  • Clear photographs of the packaging and shipping label

  • Unboxing video, where available

Requests submitted after the applicable return period may not be accepted.

 

 

3. Unboxing Video

For jewellery orders, particularly high-value orders, customers are strongly advised to record a continuous, unedited unboxing video from the sealed package through the opening of the parcel and inspection of the contents.

The video should clearly show:

  • The shipping package

  • Shipping label

  • Condition of the package

  • Opening of the package

  • Product received

  • Any visible damage or discrepancy

An unboxing video may be requested as supporting evidence when investigating damage, missing items or incorrect-product claims.

The absence of an unboxing video does not automatically mean that a claim will be rejected; however, it may make verification of certain claims more difficult.

 

 

4. Products That Cannot Be Returned

The following products are generally non-returnable and non-refundable, except where required by applicable law or where the product is confirmed to be defective, damaged, incorrect or materially different from the order:

  • Customised jewellery

  • Personalised jewellery

  • Made-to-order jewellery

  • Jewellery manufactured according to customer specifications

  • Jewellery altered or resized at the customer's request

  • Engraved jewellery

  • Products purchased under final-sale or non-returnable promotions

  • Wholesale/B2B orders, except for verified defects, damage, incorrect products or quantity discrepancies

  • Products that have been worn or used

  • Products that have been modified, repaired, polished or altered after delivery

  • Products showing signs of wear or damage caused after delivery

 

 

5. Condition Required for an Approved Return

If a return is approved, the product must be returned:

  • Unworn

  • Unused

  • In its original condition

  • In the original packaging

  • With original tags, certificates and documentation, where applicable

  • With all accessories supplied with the product

  • Without scratches, dents, stains or other signs of use

  • Without any unauthorised alteration, resizing, repair or modification

All returned products will be inspected by Harsh Jewellers before a refund, replacement or exchange is approved.

 

 

6. Damaged Products

If your product arrives damaged, please notify us within 48 hours of delivery.

Please retain the entire shipment, including:

  • Jewellery/product

  • Jewellery box

  • Outer packaging

  • Shipping box/envelope

  • Shipping label

  • Certificates and documentation

Do not attempt to repair, clean, resize or alter the product before contacting us.

After receiving the required information, our team will assess the claim and determine the appropriate resolution.

 

 

7. Wrong Product Received

If you receive a product different from the product ordered, please contact us within 48 hours of delivery.

After verification, Harsh Jewellers may arrange for:

  • Replacement with the correct product; or

  • Another appropriate resolution agreed with the customer.

The incorrect product must be returned in its original condition and packaging.

 

 

8. Manufacturing Defects

If you believe your jewellery has a manufacturing defect, please contact us with photographs and details of the issue.

The product may need to be returned for inspection.

A manufacturing defect will be determined by Harsh Jewellers after inspection and, where appropriate, consultation with the manufacturer or jewellery specialist.

Normal wear and tear, accidental damage or damage resulting from improper use will not generally be considered a manufacturing defect.

 

 

9. Change-of-Mind Returns

We do not generally accept returns because:

  • You changed your mind.

  • You no longer want the product.

  • The product looks different from what you expected based on personal preference.

  • You selected the wrong design.

  • You selected the wrong size.

  • You ordered the wrong product.

  • The product does not suit your personal style.

Please carefully review the product images, description, measurements, specifications and other information before placing an order.

If you require additional information before purchasing, please contact our team.

 

 

10. Wholesale / B2B Orders

Wholesale orders are subject to different commercial conditions from retail orders.

Wholesale orders are generally non-returnable and non-refundable once confirmed, processed or manufactured.

However, a wholesale customer may contact Harsh Jewellers in case of:

  • Damaged products

  • Incorrect products

  • Verified manufacturing defects

  • Missing products

  • Quantity discrepancies

  • Products materially different from the agreed specifications

Any such issue must be reported within 48 hours of delivery.

Wholesale claims will be reviewed on a case-by-case basis.

Custom, made-to-order or specially manufactured wholesale products cannot ordinarily be cancelled or returned once production has commenced.

 

 

11. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

A return will be considered approved only after confirmation from Harsh Jewellers.

Once approved, we will provide the customer with return instructions.

Customers should not send products back to us without receiving return instructions from our team.

Unauthorised returns may not be accepted.

 

 

12. Return Shipping Charges

For India Orders

If the product is confirmed to be damaged, defective or incorrectly shipped due to an error attributable to Harsh Jewellers, we will arrange or reimburse reasonable return shipping costs as applicable.

For other approved returns, where applicable, the customer may be responsible for return shipping charges.

For International Orders

For approved international returns, shipping arrangements and costs will depend on the reason for the return.

Where the issue is confirmed to have resulted from an error attributable to Harsh Jewellers, we will work with the customer to determine an appropriate return shipping arrangement.

Where the return is for another permitted reason, the customer may be responsible for:

  • Return shipping

  • Customs charges

  • Import/export duties

  • Taxes

  • Brokerage charges

  • Insurance

  • Other applicable costs

 

 

13. International Returns

Harsh Jewellers serves customers internationally.

International customers should understand that returns may involve additional shipping, customs and regulatory requirements.

If an international return is approved:

  1. The customer must follow the return instructions provided by Harsh Jewellers.

  2. The product must be securely packed.

  3. The product must include all original packaging and documentation where applicable.

  4. The customer must use the shipping method instructed or approved by Harsh Jewellers.

  5. The product will be inspected after it reaches us.

  6. Any applicable refund will be processed after successful inspection.

Customs duties, taxes, brokerage charges and other third-party charges may not be refundable.

 

 

14. Customs Duties & Taxes

For international purchases, the customer may be responsible for customs duties, import taxes, VAT/GST, brokerage fees or other charges imposed by the destination country.

These charges are determined by the destination country's authorities and are outside the control of Harsh Jewellers.

Harsh Jewellers cannot guarantee that customs authorities in every destination country will permit the import of a particular product.

Customers are responsible for understanding the import requirements applicable to their country before placing an order.

 

 

15. Order Cancellation

Retail Orders

Customers may contact us as soon as possible after placing an order if they wish to request cancellation.

Cancellation is not guaranteed if the order has already:

  • Been processed

  • Entered production

  • Been customised

  • Been packed

  • Been dispatched

Once an order has been dispatched, it generally cannot be cancelled through the website.

Wholesale Orders

Wholesale orders may not be cancelled once production, procurement or processing has commenced, unless otherwise agreed in writing.

 

 

16. Exchanges

Exchanges are available only where specifically approved by Harsh Jewellers.

An exchange may be offered in cases such as:

  • Incorrect product shipped

  • Verified manufacturing defect

  • Verified damage

  • Other circumstances approved by Harsh Jewellers

Exchange availability is subject to product availability.

If the replacement product has a higher price, the customer may be required to pay the difference.

 

 

17. Refunds

If a refund is approved, it will be processed after:

  1. The returned product has been received by Harsh Jewellers, where applicable; and

  2. The product has successfully passed our inspection.

Approved refunds will generally be initiated within 7–14 business days after the return is received and approved.

The actual time taken for the refund to appear in the customer's account depends on the payment method, bank, card issuer or payment provider.

Where applicable law requires a different refund timeframe, the legally applicable timeframe will apply.

 

 

18. Refund Method

Approved refunds will generally be made to the original payment method used for the order.

For Cash on Delivery orders, customers may be required to provide valid bank account or other payment details for processing the refund.

Harsh Jewellers may use another refund method where necessary and permitted by applicable law.

 

 

19. Non-Refundable Charges

Unless required otherwise by applicable law, the following charges may not be refundable:

  • Shipping charges

  • International shipping charges

  • Customs duties

  • Import taxes

  • VAT/GST or similar destination-country taxes

  • Brokerage charges

  • Customs clearance charges

  • Payment processing charges, where applicable

  • Special handling charges

  • Return shipping charges where applicable

  • Other third-party charges that cannot be recovered

Any applicable deductions will be communicated to the customer where relevant.

 

 

20. Returned Product Inspection

All returned jewellery may undergo a detailed inspection.

A return may be rejected if inspection determines that:

  • The jewellery has been worn.

  • The jewellery has been damaged after delivery.

  • The product has been resized or altered.

  • The product has been repaired or polished without our authorisation.

  • The jewellery has scratches, dents, stains or other signs of use.

  • Stones or components are missing.

  • Original packaging or documentation is missing where required.

  • The returned product does not correspond to the product originally supplied.

  • The product has been damaged due to improper care or handling.

If a return is rejected, the product may be sent back to the customer at the customer's expense, where applicable.

 

 

21. Lost Return Shipments

Customers must use a reliable and trackable courier service for approved returns.

Harsh Jewellers is not responsible for products lost or damaged while being returned by a customer unless the return shipment was arranged by Harsh Jewellers.

Customers should retain the return tracking details until the return has been confirmed as received.

 

 

22. Refused or Undelivered International Orders

If an international order is refused or becomes undeliverable because of:

  • Incorrect address

  • Incomplete address

  • Failure to accept delivery

  • Failure to pay customs duties or taxes

  • Failure to complete customs formalities

  • Other reasons attributable to the customer

the parcel may be returned to Harsh Jewellers.

If a refund is applicable, shipping charges, return shipping costs, customs duties, taxes, brokerage fees and other non-recoverable charges may be deducted from the refundable amount.

 

 

23. Sale & Promotional Products

Products marked as Final Sale, Non-Returnable, or sold under specific promotional conditions may not be eligible for return or exchange except where required by applicable law or where the product is confirmed to be defective, damaged or incorrectly supplied.

Any special return conditions will be communicated on the relevant product page or promotional offer.

 

 

24. Jewellery Care & Normal Wear

Jewellery requires appropriate care.

Damage resulting from:

  • Normal wear and tear

  • Accidental damage

  • Improper storage

  • Exposure to chemicals

  • Perfume or cosmetics

  • Water or moisture

  • Swimming

  • Physical impact

  • Improper cleaning

  • Unauthorised repairs or alterations

will generally not qualify for a return or refund.

Please refer to our Jewellery Care Instructions for recommended care and storage.

 

 

25. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict or limit any consumer rights or remedies that cannot legally be excluded under applicable law.

Where mandatory consumer-protection laws provide rights that differ from this policy, those mandatory rights will apply to the extent required by law.

 

 

26. How to Request a Return

To request a return or report an issue with your order, please contact us with the following information:

Order Number:
Customer Name:
Registered Email / Phone:
Product Name:
Reason for Request:
Photographs/Videos:

Contact Us

Harsh Jewellers
Email: shubhjewelsofficial@gmail.com
Phone / WhatsApp: Phone:+919057177113
Business Address: Kamla Nehru School Ki Gali, Haldion Ka Rasta, Johri Bazar, Ramganj Bazar, Jaipur, Rajasthan 302003
Website: www.harshjewellers.com

Please keep your order number, invoice and shipping information until your order has been completely resolved.

 

 

27. Policy Updates

Harsh Jewellers may update this Return & Refund Policy from time to time.

Any changes will be published on this page with the revised Last Updated date.

We recommend customers review this policy before placing an order.

 

 

Harsh Jewellers
Retail & Wholesale Jewellery | India & Worldwide