SHIPPING & DELIVERY POLICY

At Harsh Jewellers, we carefully pack and dispatch every order to ensure that your jewellery reaches you safely. We offer shipping for eligible retail and wholesale orders within India and to selected destinations worldwide.

Order Processing

Orders are generally processed within [2–5] business days after successful payment confirmation.

Made-to-order, customised, personalised, and wholesale products may require additional processing time. The estimated production or dispatch timeline, where applicable, will be communicated before or at the time of purchase.

Orders placed on weekends or public holidays may be processed on the next working day.

Harsh Jewellers reserves the right to contact customers for additional information or verification before processing high-value orders.

Domestic Shipping – India

Orders within India are shipped through reliable courier/logistics partners.

Estimated delivery time is generally [3–7] business days after dispatch, depending on the delivery location.

Remote and certain non-serviceable locations may require additional delivery time.

Delivery timelines are estimates and are not guaranteed. Delays may occur due to weather, courier disruptions, public holidays, strikes, customs/security checks, incorrect addresses, or other circumstances beyond our control.

International Shipping

Harsh Jewellers ships eligible products to customers in various countries worldwide.

International delivery timelines generally depend on the destination country, courier service, customs clearance and local delivery conditions.

Estimated international delivery time is approximately [7–15] business days after dispatch, unless otherwise specified.

Some destinations may require additional time due to customs clearance or local regulations.

Customs Duties, Taxes & Import Charges

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, clearance charges or other fees imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping charges and may be payable by the customer.

Customs charges are determined by the destination country's authorities and are outside the control of Harsh Jewellers.

Customers are responsible for ensuring that the products ordered are permitted for import into their country.

Shipping Charges

Shipping charges will be displayed at checkout where applicable.

Shipping charges may vary depending on:

• Delivery destination

• Order value

• Product weight

• Shipping method

• Retail or wholesale order

• International destination

• Special handling or insurance requirements

For wholesale or high-value orders, shipping may be quoted separately.

High-Value Orders

For high-value jewellery orders, Harsh Jewellers may use additional security measures, tracking, insurance or signature-required delivery.

Customers may be contacted to confirm delivery details before dispatch.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete delivery address.

If an order has not yet been dispatched, customers should contact us immediately to request an address correction.

Once an order has been dispatched, changing the delivery address may not be possible.

Additional shipping or handling charges resulting from an incorrect or incomplete address may be payable by the customer.

Delayed Delivery

Harsh Jewellers will make reasonable efforts to dispatch orders within the stated timeframe.

However, we are not responsible for delays caused by:

• Courier/logistics partners

• Customs clearance

• Government authorities

• Weather conditions

• Natural disasters

• Strikes or transport disruptions

• Incorrect customer information

• Remote-area delivery

• Other circumstances beyond our reasonable control

If an order is significantly delayed, customers may contact us for assistance in tracking the shipment.

Lost or Damaged Shipments

If a shipment appears damaged on delivery, customers should photograph the package before opening it and record the unboxing process wherever possible.

Any damage, shortage or incorrect-product claim should be reported within 48 hours of delivery.

Please retain the original packaging, shipping label and product until the matter has been resolved.

Refused or Undeliverable International Shipments

If an international shipment is refused, abandoned or returned because of:

• Unpaid customs duties or taxes

• Incorrect/incomplete address

• Failure to complete customs requirements

• Recipient unavailability

• Refusal to accept delivery

• Other reasons attributable to the customer

any refund, where applicable, may be reduced by shipping, return shipping, customs, duties, taxes, brokerage and other non-recoverable charges.

Wholesale Shipping

Wholesale orders may have separate shipping arrangements based on:

• Quantity

• Destination

• Order value

• Packaging requirements

• Insurance

• Courier/freight method

Shipping terms for large wholesale orders may be agreed separately in writing or specified on the invoice.